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Support to improve citizen-centric public service delivery

On ICON-INSTITUT Public Sector GmbH, as partner of a consortium led by HUMELICA Consulting International, has been awarded the contract “Support to improve citizen-centric public service delivery” that aims at supporting the public administration reforms in Albania.

The project will focus on strengthening the capacities of the Minister of State for Innovation and Public Administration, as well as providing institutional and administrative capacity building to the Agency for the Delivery of Integrated Services in order to further support citizen-centric public services in Albania.

The contract will provide assistance to the Government of Albania in achieving improved public services delivery by undertaking a legal and institutional reform and integration and digitalization of public services. The project’s duration will be 18 months, commencing in June 2017.